Information We Collect

We may collect the following types of information:

Personal Information

Name

Phone number

Email address

Address or service location

Any information you provide through forms or communication with us

Automatically Collected Information

IP address

Browser type

Device information

Pages visited and time spent on the website

How We Use Your Information

We use the information we collect to:

Respond to inquiries and service requests

Schedule appointments and provide service updates

Communicate regarding ongoing projects

Improve our website and customer experience

Send marketing communications (only with your consent)

Text Messaging (SMS) Communications

By providing your phone number through our website forms or other communication channels, you consent to receive text messages from United Water Restoration Group, Inc. related to your inquiry or services.

These messages may include:

Appointment confirmations

Service updates

Project scheduling notifications

Follow-ups regarding remodeling and rebuild services

With your explicit consent, you may also receive:

Promotional messages

Special offers

Service updates and company news

Message frequency varies. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP or contact us at [email protected] or 800-430-5838.

We do not sell, rent, or share your phone number with third parties for their marketing purposes.

Consent to receive text messages is not a condition of purchase.

Sharing of Information

We may share your information with:

Independently owned and operated franchise locations to fulfill service requests

Service providers who assist in operating our website or business

Legal authorities if required by law

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality

Analyze traffic and user behavior

Customize your experience

You can control cookie preferences through your browser settings.

Third-Party Services

Our website may use third-party services such as analytics providers and advertising platforms. These services may collect information in accordance with their own privacy policies.

We are not responsible for the privacy practices of third-party websites.

Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is completely secure.

Children’s Information

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Your Choices

You may:

Opt out of marketing communications at any time

Request access to or deletion of your personal information (where applicable)

To make a request, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

United Water Restoration Group, Inc.
Email: [email protected]
Phone: 800-430-5838

Last Updated: March 2026